Shipping + Returns

SHIPPING

FREE STANDARD SHIPPING FOR ALL ORDERS $100 AND OVER (Australia only). For orders under $100, standard shipping is $9. 

FREE EXPRESS SHIPPING FOR ORDERS $150 AND OVER (Australia only). For orders under $150, express shipping is $13. 

We use AUSTRALIA POST to ship all orders. For standard shipping, please expect to receive your order within 3-5 business days from the time of sending (dependent on your location). For Express Post, please expect your order within 1-2 business days from the time of sending (dependent on your location). 

Once your parcel has been sent, they are then the property of Australia Post. We are legally not responsible for lost, stolen or damaged goods including parcels left at the nominated address if you are not present at time of delivery. However if your parcel does not reach you within our delivery time guide, we will do all we can to track and find your parcel for you. 

RETURNS

For hygiene reasons, we CANNOT accept returns for change of mind. If you receive a piece of jewellery that is broken or damaged, please contact us at hello@letusbefrank.com, and we can arrange a replacement/credit/refund for you.